Learn how to troubleshoot email notification issues in Knowella and ensure you stay updated on important activities.
Email notifications help users stay informed about assigned assessments, reminders, and important updates. If you are not receiving email notifications from Knowella, there are a few common reasons and simple checks you can perform to resolve the issue.
Check Company Notification Settings
First, verify the notification settings within your own company setup in Knowella. Ensure that email notifications are enabled for your company and that the correct users have notification permissions turned on.
Review Your Email Preferences
Confirm that your email address is correct and active. Also, check your spam or junk folder to ensure Knowella emails are not being filtered out automatically.
Company IT Firewall or Email Blocking
In many cases, email notifications may be blocked by your company’s IT security or firewall settings. Ask your IT team to allow or whitelist Knowella emails so that notifications can be delivered without interruption.
What To Do If the Issue Continues
If you have checked your company settings and confirmed that emails are not being blocked but are still not receiving notifications, please contact Knowella Support for assistance.
You can reach the support team at: support@knowella.com
Conclusion
Most email notification issues can be resolved by checking company settings or IT firewall restrictions. If problems persist, the Knowella support team is always available to help ensure you receive important assessment notifications on time.
Need more help?
If you need further assistance, contact: support@knowella.com
