Learn how to deactivate users in Knowella to manage access while keeping historical data safe.
Deactivating users in Knowella is useful when an employee leaves the organization, changes roles, or no longer needs access to the platform.
Instead of deleting a user completely, Knowella allows administrators to deactivate users so their access is removed while their historical data remains secure.
Permissions Required
Only users with appropriate permissions, such as Company Admin or Facility Admin, can deactivate other users. The deactivation option is available directly within the Add User or Edit User panel, making the process quick and easy.
Access the Users Section
To deactivate a user, first log in to your Knowella account and navigate to Company Settings. Click on the Users tab to view the list of all users in your organization. Locate the user you want to deactivate and open their user details.
Deactivate the User
In the Add User or Edit User panel, you will see an option labeled Active at the bottom of the form. This is a checkbox that controls whether the user account is active or not.
To deactivate the user:
- Uncheck or turn off the Active checkbox
- This removes the user’s access to the platform
Save Changes
After turning off the Active checkbox, click the Save or Update button to apply the changes. The user’s status will now show as inactive, confirming that the account has been successfully deactivated.
Reactivate if Needed
Deactivated users can be reactivated at any time:
- Turn the Active checkbox back on
- Save the changes to restore access
This flexibility allows organizations to manage temporary access changes without needing to recreate user accounts.
Conclusion
Deactivating users in Knowella is a simple and secure process. By turning off the Active checkbox under the Add User or Edit User panel, administrators can quickly control user access while keeping user data and records intact.
Need more help?
If you need assistance with template design or advanced features, contact: support@knowella.com
